Job Description

Legal Discovery Management (LDM) is JP Morgan Chase’s cross-functional eDiscovery team that works closely with Litigation, Government Investigation and Regulatory Enforcement (GIRE) and HR Legal to help tell the story of what, when, how and who were or weren’t involved in the issues of a case, using the information and data created by people and systems every single day. In doing so, LDM partners closely with several 3^rd party service providers and vendors for technology, attorney work, forensic services, data analytics, among other offerings.

As LDM’s Vendor Manager – Senior Associate based in Mumbai, you will play a crucial part in managing our relationships with vendors and ensuring smooth collaboration across various internal and external teams globally.

The Legal Department at JPMorgan Chase & Co. manages legal and other risks, advises on products and services, interprets laws and regulations that impact the firm, and advises the firm on other matters. Our global team is made up of 2,000 lawyers and legal professionals with a reputation as thought leaders who deliver best-in-class services. As trusted advisors, we help the firm’s clients while also safeguarding the integrity of the firm. We are committed to a culture of inclusivity and belonging, where people can grow and succeed throughout their careers while working for a first-in-class financial institution doing cutting-edge work. If these values resonate with you, we would like to hear from you.

Job responsibilities

• Vendor Strategy and Contract Negotiation
  • Help drive vendor strategy discussions, devising plans for contract negotiations with current and potential vendors
  • Assist in coordinating, reviewing, and approving eDiscovery contracts, ensuring alignment with business needs
• Vendor Project Management
  • Provide support and project management for LDM vendor initiatives and development
  • Lead assessments on vendor prioritization, spend, and adherence to budgets
• Vendor Issue Escalation, Monitoring and Tracking
  • Coordinate with vendors, internal teams, and management to address and escalate vendor issues promptly
  • Track vendor-related issues and concerns to completion, ensuring feedback loop is closed for each item
• Vendor Service Level Agreement (SLA) Compliance and Reporting
  • Evaluate monthly SLAs, reporting performance to senior management and Risk/Controls professionals
  • Coordinate discussions regarding SLA violations, distribute violation notices, and manage violation credits
• Quarterly Business Reviews (QBRs)
  • Organize vendor quarterly business reviews, including vendor presentations to discuss performance and address open issues
  • Prepare internal QBR’s to report and present on LDM’s management of vendor relationships, expenses, and cost-avoidance programs
• Support for New Engagements
  • Provide support for all new third-party engagements, including Requests for Information (RFIs), Pilots, and Proof-of-Concepts (POCs)
  • Help create and manage evaluation criteria for new engagements
• Coordination with InfoSec and Third Party Oversight
  • Work with members from the Third Party Oversight team to ensure vendors are in compliance with internal control obligations
  • Act as the business representative in discussions with internal and external InfoSec teams regarding technology and security assessments
• Coordination with Legal Technology
  • Partner closely with members of the Legal Technology team to adapt/develop internal technologies and processes as needed to streamline connectivity with vendors
  • Act as primary point of contact for vendor security or cyber alerts as well as requests for vendor details and information

Required qualifications, capabilities, and skills

• Excellent project management skills with demonstrable business and financial acumen
• Superior oral and written communication skills required to report to key audiences in a concise, informative, and timely manner.
• Strong ability to synthesize information into presentations for senior management
• Solid stakeholder management skills and strong client management skills
• Detail oriented, with ability to complete reporting & analytics accurately, timely, and in a presentable manner
• Self-motivated, going beyond immediate responsibilities, with ability to work independently as well as be a team player
• Experience working in global teams across multiple regions, enabling a ‘one team’ culture and a positive working environment

Preferred qualifications, capabilities, and skills

• Experience in Business Management or Vendor Management within a large financial institution
• Previous eDiscovery experience or familiarity with the legal discovery process
• Advanced proficiency in PowerPoint, Excel, Tableau, and other software used to create presentations and dashboards
• Experience drafting or reviewing contractual language