Careers within the Blackhorn Network

Blackhorn has an expansive network of innovative companies that are driving resource efficiency and decarbonization across energy, transportation & logistics, and built environment sectors. Explore the career opportunities below. If you'd like to stay connected on future opportunities not listed below, please reach out to our team (will@blackhornvc.com).
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Customer Support Specialist

Buzz Solutions

Buzz Solutions

Remote
Posted on Wednesday, April 17, 2024

Company Overview: Buzz Solutions safeguards the world’s energy infrastructure with an AI-powered predictive analytics platform for visual infrastructure inspections. The company enables field teams to prioritize and perform maintenance in a timely manner reducing the likelihood of wildfires, forced shutdowns, and power outages resulting from failed grid infrastructure. Our team is committed to driving sustainability, efficiency, and reliability across the energy sector.

Job Description:

We are seeking a highly motivated and skilled Customer Support Specialist to join our dynamic team at Buzz Solutions. As a Customer Support Specialist, you will play a crucial role in ensuring the satisfaction and success of our clients within the energy and technology sectors. You will be responsible for providing exceptional support to our clients, addressing their inquiries, resolving issues, and delivering unparalleled customer service.

Responsibilities:

  1. Serve as the primary point of contact for clients, addressing inquiries and providing timely and effective resolutions to their concerns.

  2. Develop a deep understanding of Buzz Solutions' products and services, including their functionalities, features, and applications.

  3. Assist clients with product onboarding, training, and troubleshooting, ensuring they fully leverage the capabilities of our solutions.

  4. Collaborate closely with internal teams, including sales, product development, and engineering, to escalate and resolve complex issues.

  5. Document client interactions, issues, and resolutions in our CRM system, maintaining accurate records and ensuring visibility across the organization.

  6. Proactively identify opportunities to improve processes, enhance product usability, and optimize the overall customer experience.

  7. Stay up-to-date on industry trends, market developments, and emerging technologies to better support our clients and provide valuable insights.

  8. Contribute to the development of knowledge base articles, FAQs, and other support resources to empower clients and promote self-service.

  9. Participate in customer feedback sessions, gathering insights and feedback to inform product enhancements and future development efforts.

  10. Uphold Buzz Solutions' commitment to excellence in customer service, professionalism, and integrity in all interactions with clients and stakeholders.

Requirements:

  1. Bachelor's degree in business, engineering, computer science, or a related field.

  2. Proven experience in a customer support or client-facing role, preferably within the energy or technology sectors.

  3. Strong technical aptitude and the ability to quickly learn and understand complex software systems and technologies.

  4. Exceptional communication skills, both verbal and written, with the ability to articulate technical concepts in a clear and concise manner.

  5. Demonstrated problem-solving abilities, with a proactive and solutions-oriented approach to customer support.

  6. Excellent interpersonal skills, with the ability to build rapport and establish positive relationships with clients and colleagues.

  7. Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities effectively in a fast-paced environment.

  8. Proficiency in CRM software and other support tools is preferred.

  9. Passion for technology, innovation, and driving positive change in the energy industry.

Join Buzz Solutions and be part of a dynamic team that is shaping the future of energy and technology. If you are passionate about delivering exceptional customer support and thrive in a collaborative and innovative environment, we want to hear from you! Apply now to embark on an exciting journey with us.

Buzz Solutions is an equal opportunity employer.

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