The Field Service Manager is responsible for managing Formic’s team of Field Service Engineers who are located in various areas of the US, as well as overseeing all maintenance operations to ensure the efficient functioning of automated production equipment in a distributed manufacturing environment. This role involves planning, directing, and coordinating maintenance activities, ensuring compliance with safety regulations and industry standards, and managing a team of maintenance professionals. The Maintenance Manager will develop and implement maintenance strategies, adhere to budgets, and collaborate with other departments to support equipment performance goals.

As Field Service Manager you will:

• Dispatch, schedule, coordinate, and assign work orders and proactive maintenance tasks å
• Supervise, train, and mentor maintenance staff, including hiring, performance evaluations, and career development
• Collaborate with production, engineering, and other departments to coordinate maintenance activities impacting production schedules
• Provide technical expertise and support in areas such as PLCs, robotics, automation systems, and advanced manufacturing technologies
• Develop and deliver training programs for maintenance staff and production operators
• Maintain electronic maintenance planning systems (Computerized Maintenance Management Systems - CMMS) and ensure accurate documentation of maintenance activities
• Inspect, troubleshoot and diagnose equipment malfunctions, coordinating repairs with internal staff or external vendors as necessary
• Manage maintenance budgets, including tracking expenses, controlling costs, and identifying opportunities for savings
• Prepare and review relevant maintenance metrics to drive improvement and report to management
• Develop and maintain relationships with external vendors, contractors, and suppliers to ensure quality service and support
• Ensure compliance with all safety regulations, OSHA standards, and Good Manufacturing Practices (GMPs)
• Develop and implement maintenance policies, standard operating procedures, and best practices
• Lead safety culture initiatives, perform safety audits, and ensure proper use of Personal Protective Equipment (PPE)
• Occasional (approximately 10-20%) travel may be required to meet with suppliers or visit other company locations

What makes you a great fit:

• 5 years of industrial maintenance experience in a manufacturing environment
• 3 years of supervisory or leadership experience
• Experience in food manufacturing, packaging, automotive or other high speed manufacturing environments
• Strong mechanical and electrical aptitude, including knowledge of PLCs, automation systems, electrical, mechanical, pneumatic systems and 6 axis robots
• Proficiency in using Computerized Maintenance Management Systems (CMMS)
• Ability to read and interpret technical documents, schematics, and equipment manuals
• Excellent leadership, communication, and team management skills
• Knowledge of OSHA regulations, GMPs, SOPs, and safety standards in a manufacturing setting
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) or Google Suite and other relevant software
• Located in, or willing to relocate to, Chicago, IL with the ability to work in office daily in our Woodridge, IL office

Bonus points for:

• Experience with Lean Manufacturing, Six Sigma, TPM, or other continuous improvement methodologies
• Project management experience, including managing capital projects and equipment installations

What we look for:

We’re building a company from the ground up, so every single person we hire has a massive impact on our team, culture, and ability to accomplish our mission. While each individual brings their own unique skills and perspectives to Formic, we look for people who share our vision and act in alignment with our Operating Principles. If this sounds like you, Formic could be the place for you:

• Fearless Optimism: You share our ambitious vision of what we can accomplish. You’re aware of the challenges we will face as a startup doing new things in an old space, but you’re energized by the incredible opportunity we have to drive change for our customers, and for the manufacturing industry at large.
• Factories First: You have a strong customer focus, no matter who your customer is. You seek to make things easier and better for our customers, even if it makes your job a little harder.
• Today, Not Tomorrow: There are always plenty of projects to tackle in a startup, but you prioritize, take accountability for work, and have a bias toward action.
• Be Right Often: You don’t do things just because that’s how they’ve always been done. You keep looking for ways to improve, seek out feedback along the way, and back your decisions up with data.
• Made of Rubber: Just like rubber, when you fall you bounce back up. You know there’s going to be a lot of challenge and change in our work ahead but you are adaptable, resilient, and ready to thrive through it all.
• Good Baton Passes: You work with a desire to make things easier and better for your team members. You use empathy to understand the needs and goals of others and support each other so Formic can be successful together.

Total Rewards:

Total rewards packages at Formic consist of salaries benchmarked against similar stage growth companies, insurance (medical, dental, vision, life, STD, LTD), and equity in Formic itself. As an early stage startup, equity is an important part of our investment in you, and your investment in Formic. When Formic succeeds, we all succeed.

Final offer amounts are custom-crafted, based on the cash/equity ratio preference of the candidate, as well as their experience, geographical location and cost of labor, and more, and may vary from the range listed below. Ultimately we’re seeking top performers who will make a difference to our business, and we’re open to negotiating the compensation structure for the right candidate.