Job Summary:

We are looking for a smart, enthusiastic Electric Vehicle Technician (Commercial) to join us in transforming an industry. In this position reporting to the Director of Customer Support, you will ensure Motiv’s successful truck fleet deployments. You will work closely with Motiv’s Engineering and Manufacturing teams. You are expected to develop expertise in the operation and debugging of Motiv’s electric powertrain to independently provide top quality support and leadership in the field.

The role is customer facing, so solid customer service skills combined with exceptional 'hands on' technical ability are necessary attributes. This position is remote, to be filled in based on location and you will have primary responsibility for making sure Motiv-powered customer-deployed EVs remain ready-for-duty or return to duty ASAP, including diagnosis, customer situation assessment, solution determination, hands-on repair of issues and working with engineering to reduce future rates of failure.

Duties/Responsibilities:

• Adapt with imagination, creativity and talent to independently assess, diagnose and resolve complex customer and vehicle issues
• Maintain strong relationships with new and existing customers
• Be proficient with computer skills and be capable of learning new, cutting edge Motiv or other IP based software systems including ERP/MRP, diagnostics and advanced engineering schematics
• Influence, manage and coach team members, while providing constructive feedback for cross-functional improvements in processes and procedures
• Understand the complete vehicle at a systemic and component level in order to effectively and efficiently deliver field support activities to perform root cause analysis and troubleshoot Motiv vehicles
• Utilize remote monitoring system data for periodic log reviews, and to identify possible performance related concerns as well as to study vehicle utilization and suggest improvements
• Participate in Motiv quality programs and take an appropriate level of responsibility for quality goals and proper quality documentation of any failures
• Deliver customer driver and maintenance training in addition to technical support for sales and marketing efforts
• Travel as required for initial training and to ensure Support Team goals and customer requirements are met

Required Skills/Abilities:

• Ability to apply independent judgment to identify and resolve problems. This includes setting and prioritizing goals with minimum supervision and leading customer satisfaction with minimum vehicle downtime
• Analytical approach to problem solving, while managing multiple issues at one time and adjust to rapidly changing priorities and schedules
• Ability to translate own expertise in a practical and easily implementable way with maximum impact using the minimum of resources or formal processes
• Knowledge of principles and processes for providing superior customer service
• Excellent verbal and written communication skills to effectively work with a wide range of stakeholders including customers, dealerships, body builders, sales & marketing, engineering, manufacturing and supply chain
• Expected to learn and master:
• Advanced knowledge of electric mobility including components like high voltage batteries and systems like cutting edge control technology, automotive systems and troubleshooting procedures
• Understand and assess our internal operating systems using Motiv proprietary computer software
• Able to analyze complex, terabyte vehicle data logs to determine and identify issues with sub systems under challenging timelines
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Proactive and independent with the ability to take initiative
• Excellent time management skills with a proven ability to meet deadlines
• Ability to work with minimal supervision while producing high quality output in timely manner
• Ability to function well in a high-paced and at times stressful environment
• High level of accuracy; ability to work with tight schedules and ambiguity in startup environment
• Proficient with Microsoft Office Suite or related software

Education and Experience:

• Associates or bachelor’s degree in a technical, science or engineering field
• 3-5 years’ experience working with relevant technologies
• Experience with Controller Area Networks (CAN)
• Knowledge of high voltage electrical systems
• Strong knowledge of automotive product development systems and design disciplines
• Excellent written & oral communication skills – ability to present to wider audiences

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Salary Range:

• $63,000.00 - $113,000.00 (Salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and training.)

This position is based on location.
Candidates only please; no recruiters.