Who is Optera?

We build software to help the world’s largest companies stop climate change. Our market-leading products provide companies with the tools and insight they need to reduce the environmental impacts of their businesses, supply chains, and products. We are backed by some of the most respected US-based venture capital firms and have a robust client list, including leading Fortune 500 companies such as Dell, Cisco, HPE, Williams-Sonoma, and Target.

What problem are we solving?

In short, Optera is the data solution to stop climate change. Major corporations are the largest source of carbon emissions. Across the globe, companies are responding to pressure to address climate change by setting goals to aggressively reduce emissions by 2050. Our software enables corporate teams to collect, manage, and analyze emissions data across their operations, supply chain, and products, all with the aim of achieving their goals and halting Climate Change.

Why work at Optera?

Our team dedicates our skills, talents, and time to make the world a more sustainable place for future generations. We have a collaborative and dynamic culture where everyone plays a critical role and has room to learn and grow. Balance between work and life is key to our success, and we provide our teammates the flexibility, space, and support to thrive personally and professionally.

Why this opportunity?

Optera is growing faster than ever and we are rapidly expanding our market leading product and services. We are looking for a Director of Knowledge and Enablement to empower our team with the industry and product knowledge to succeed at scale, and to lead cross-department collaboration to define and build the customer education journey. This role at Optera is a hands-on and cross functional role, and includes internal knowledge management as well as customer-facing efforts. Join us on our journey to deliver the best sustainability management software in the world.

The role and responsibilities

• Internal: Drive technical enablement for Optera’s external facing teams by building systems, documentation, and trainings to ensure awareness and internal adoption of new software products and features
• External: Guide cross-department collaboration to define the product education journey for Optera software customers and lead program execution, including implementation of product Knowledge Bases
• Internal & External:Identify gaps in documentation and standardization and find creative ways to streamline, playbook, and scale processes
• Internal: Own reporting for and drive company-wide professional development and knowledge sharing initiatives
• Internal: Manage the company’s Learning Management System and evaluate and manage new knowledge management tools as needed
• Internal & External: Compile, distill, and disseminate industry knowledge from internal and external ESG experts
• Internal: Craft learning materials, programs, and approaches that support a variety of learning styles, diverse team makeup, and both remote and in-office team members
• Internal: Refine scope and future needs of Knowledge & Enablement at Optera in collaboration with executive team and department leaders
• Internal: Grow, manage, and empower the future Knowledge & Enablement team

Your qualities

• Passionate about helping others grow, develop, and foster a growth mindset
• Self-motivated and adept at planning and working relatively independently, while providing updates and asking for support when needed
• Ability to efficiently draw content from subject matter experts and package the information into engaging learning opportunities
• Adept at breaking down complex topics into approachable and effective content
• Comfortable planning and carrying out simultaneous short and long-term projects
• Desire to use metrics to evaluate programs and inform continuous improvement

Your experience/qualifications

• Proven ability to design and deliver internal employee learning
• Prior experience developing and implementing software customer training programs
• Demonstrated ability to work across departments to build consensus and trust among a variety of stakeholders
• Skilled at evaluating and implementing relevant software systems, such as employee learning systems, help centers, and customer education platforms
• Knowledge of ESG and carbon accounting
• Ability and experience growing and managing a team
• Experience in a startup and/or software-as-a-service company

Commitment to Diversity and Inclusion

Optera is committed to creating a diverse environment that is safe and welcoming to all. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We take this very seriously and expect that you do too.

Benefits

• Unrestricted PTO and flexible work schedule
• Recharge Fridays: Every other Friday off
• Health insurance including dental and vision
• Short and Long term Disability Insurance
• 16 weeks maternity/paternity leave (12 weeks paid)
• Wellness budget
• Monthly wifi stipend
• Budget for home/office workstation
• Professional development budget
• 401k with 4% company match and ESG investment options
• Company-wide Bonus program
• Colorado Eco-pass (regional bus pass)

Location: remote with optional office in Boulder, CO

Position: Full time

Base Salary: $120,000-$140,000 plus bonus and option for equity

How to Apply

Internal applicants, please send a notice of intent to apply to hiring-operations@opteraclimate.com with the subject line “Director K&E – [Your Name].”