Careers within the Blackhorn Network

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Operations Associate



Doral, FL, USA · Miami, FL, USA · Florida, USA · United States
Posted on Sunday, May 26, 2024
Sway (fka Returnmates) is a fast-growing, LA-based technology and logistics startup that enables consumers to return online purchases without leaving their home. Our mission is to make online shopping more enjoyable by providing a return experience that’s as seamless as the purchase. We combine technology and logistics to provide a white-glove service for consumers -- no more printing, boxes and tape! If you want to join an innovative team that is tackling an area of e-commerce that has been left out to dry, this is the place for you.

Sway (fka Returnmates) is venture-backed by top VCs in LA and NYC, and founders from Allbirds, Warby Parker, Harry’s and thredUP. Our team is made up of scrappy operators, engineers, and marketers from Uber, Lime and Amazon.

The Role

Sway (fka Returnmates) is seeking an Operations Associate to assist in our operations in Miami. You’ll work closely with our Head of Operations and our East Coast Regional Operations Manager as we continue to grow the business in our Miami market. We are looking for a reliable and organized Operations Associate to assist with the management of daily logistics and activities. In this position, you will contribute in a hands-on administrative capacity by being the point of contact for our drivers, warehouse workers, and customer service teams, assisting our teams on projects, recruiting, and arranging training sessions. An Operations Associate’s responsibilities include helping the organization run smoothly and ensuring that deliveries/pick-ups are completed, routes are optimized, shifts are covered, customers concerns are addressed, and anything related gets accomplished on time with no issues. Ultimately, you will work in a support role and oversee many administrative tasks as needed.



  • Working with team leaders, managers, and department heads to learn departmental needs and goals
  • Improving driver and customer experience
  • Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made
  • Identifying and resolving any problems in the production process
  • Work closely on-site with the OM on a daily basis to relay feedback and identify opportunities for process improvements


  • Proven work experience as an Operations Associate or similar role
  • Good time management, prioritization, and multitasking abilities
  • Excellent interpersonal skills to build strong relationships with colleagues and independent contractors
  • Effective communication, including speaking, writing and active listening
  • Able to give and receive feedback and constructive criticism from a variety of channels
  • Excellent strategic planning and problem-solving skills


You'll be excited to join the team because we have:

  • The opportunity to join the ground floor of a fast-paced startup!
  • 100% health, vision, and dental benefits coverage for employees, and 50% coverage for eligible dependents
  • Unlimited PTO
  • Employee stock options
  • A fun and engaging work environment

The Sway Way:

Bring on the Storm

Every Package Matters

Trust your Numbers

Seek Responsibility

Low Ego, High Ambition

Comp - Salary - $55-65K