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Community Engagement Specialist

Sway

Sway

Administration
San Francisco, CA, USA · Anaheim, CA, USA · California, USA · United States
Posted on Sunday, May 26, 2024
Company Overview and Job Description Summary:

Founded in 2005, Oceania Inc. is a diversified company with business in e-commerce, advanced materials, and renewable energy. Our mission is to bring high-quality consumer products at low cost by combining innovative marketing with data-driven technologies. Since our founding, Oceania has rapidly grown while expanding our market internationally to over ten countries in North America, Europe, and Asia.

Community Manager, you will play a pivotal role in fostering a vibrant and engaged user community around our brand. Your responsibilities will encompass technical support, community engagement, and developing an ecosystem to ensure a positive user experience and facilitate brand growth (primarily Facebook forums and Reddit)

Main Responsibilities/Functions:

Technical Help:

  • Respond promptly to user inquiries and technical questions posted on the community forum
  • Troubleshoot and resolve user questions effectively, providing clear and concise explanations
  • Collaborate with internal teams to gather relevant information and solutions for complex technical queries
  • Create video content as necessary to explain complex technical concepts, provide tutorials, or guide users through troubleshooting processes
  • Regularly update FAQ sections and knowledge base resources to empower users with self-service options

Community Engagement:

  • Foster a welcoming and inclusive environment within the community forum, encouraging active participation and collaboration among users and affiliates
  • Monitor discussions, moderate content, and enforce community guidelines to maintain a respectful and constructive atmosphere
  • Recognizing and highlighting valuable contributions from users, fostering a sense of appreciation and loyalty, also build a mechanism that we can utilize those UGC (user generated content)for branding and marketing purposes
  • Organize and facilitate community events, such as webinars, Live Q&A sessions, online streaming events, and offline meetups, to strengthen relationships and gather feedback
  • Proactively monitor forum discussions and user sentiment to identify potential PR risks or issues
  • Act as a brand ambassador, ensuring that all forum interactions align with the brand's values and messaging

Community Development:

  • Collaborate with affiliate interests and external partners to align strategies and initiatives that enhance the community
  • Identify opportunities for partnerships, integrations, and co-marketing efforts to expand the brand's reach and relevance
  • Identify opportunities to attract new users, increase post quantity, and overall community activities
  • Collaborate with marketing and outreach teams to promote the forum through various channels, including social media, email campaigns, and partner networks

Community Analysis:

  • Conduct regular analysis of forum activity, including user engagement metrics, content trends, and user feedback
  • Analyze community insights, feedback, and trends to inform product development, marketing strategies, and business decisions
  • Identify operational inefficiencies or recurring issues within the forum and propose improvement solutions
  • Utilize data-driven insights to optimize forum structure, content organization, and user experience

Requirements

Qualifications:

Required:

  • Minimum 2 years of experience in customer advocacy and community management
  • Proficiency in social media platforms and group management
  • BA/BS degree or equivalent experience
  • Exceptional communication skills and a proactive approach
  • Strong technical aptitude with the ability to understand and articulate complex concepts clearly and concisely
  • Excellent communication and interpersonal skills, with the ability to engage and interact effectively with diverse audiences
  • Demonstrated ability to multitask, prioritize workload, and work independently in a fast-paced environment
  • Passion for building communities, fostering relationships, and driving positive user experiences

Preferred:

  • Familiar with Laser Machine or Lightburn software

Benefits

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Monday to Friday

License/Certification:

  • Driver's License (Preferred)

Ability to Commute:

  • Lake Forest, CA 92630 (Required)

Ability to Relocate:

  • Lake Forest, CA 92630: Relocate before starting work (Required)

Work Location: In person

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