Client Relationship Specialist
Sway
This job is no longer accepting applications
See open jobs at Sway.See open jobs similar to "Client Relationship Specialist" Blackhorn Ventures.Customer Service, Operations
Anaheim, CA, USA
Posted on Jul 13, 2024
Company Overview: As a fast-growing company, Stanford Advanced Materials is looking for a self-driven and ambitious Customer Relations Specialist to join our team. The ideal candidate will possess excellent administrative skills, a detail-oriented mindset, and experience in handling various customer relations tasks.
Key Responsibilities
Customer Interaction/Relation:
Qualification and Skills:
Compensation: $22/hr to $26/hr
Key Responsibilities
Customer Interaction/Relation:
- Engage with customers through various channels, including phone, email, and ERP systems
- Build and maintain relationships with customers, addressing any issues that arise
- Proactively recommend additional products to customers, focusing on upselling
- Regularly create and manage quotes, ensuring accuracy and timeliness
- Scan emails and respond daily, including customer inquiries and coordination with the China team
- Manage payment collections from customers
- Coordinate shipping logistics and provide updates to customers
- Conduct proactive calls to high-value customers
- Assist in closing sales and providing necessary information to customers
- Ensure the availability of products for order fulfillment
- Oversee safety equipment for shipping staff
Qualification and Skills:
- 2-3 years of experience in account management, sales, or as a sales engineer
- Excellent verbal and written communication skills
- Critical thinking skills and professionalism in issue resolution
- Independent work capability and effective collaboration across departments
- Proficiency in Microsoft Office and Google Suite
- Fluency in multiple languages is advantageous
- Prolonged periods of sitting, standing, working at a computer, and on the phone
- Travel may be required
Compensation: $22/hr to $26/hr
This job is no longer accepting applications
See open jobs at Sway.See open jobs similar to "Client Relationship Specialist" Blackhorn Ventures.