With over 10+ years of experience in the laser engraving industry, OMTech is a trusted name in the laser engraving community. At OMTech, our passion for laser machines and the engraver community we serve is our source of pride! A successful candidate will have an interest in testing consumer-facing products, some technical ability, excellent organizational skills, great communication skills, and a motivation to achieve results in a fast-paced environment. The ideal candidate clearly has a demonstrable track record of success in delivering high-quality services in a fast-paced environment.

Requirements

Responsibilities:

• Connect and respond appropriately to customer inquiries by phone and/or email communications to resolve/answer concerns
• Creating, communicating, and maintaining quality control policies and standard work procedures to General Managers
• Work closely with the multiple development teams to assure test coverage
• Undertakes/initiates process improvement plans using monthly Warranty/Return Data to investigate the root cause, determine the action to eliminate causes, and manages suppliers and our overseas team to follow up on actions
• Continually work with our overseas team and suppliers to improve product performance, implement process controls, and quality plans
• Implement, enforce, and evaluate policies and procedures; equipment utilization and after sales inventory management
• Analyze process workflow, employee and space requirements and equipment layout
  
  

Required Skills:

• Experience in maintaining machinery or electrical background
• Must have prior fiber laser cutting experience
• Repaired manufacturing machines
• Technical support abilities (preferred)
• Demonstrated knowledge of tooling and manufacturing processes (preferred)
• 1 to 2 years experience in quality control inspection (preferred)
• High-level analytical ability to solve problems
• Ability to work in a fast-paced environment
• Ability to learn quickly and follow detailed instructions
• Ability to remain physically active through work hours
• High level of interpersonal skills to work independently and effectively with others
• Ability to prioritize and work on multiple projects simultaneously
• Must have strong leadership skills, with excellent oral and written communication skills
• Strong communication skills
• Basic data entry computer skills and basic level ERP systems
• Troubleshoot system problems and resolve electrical issues
  
  

Benefits

Full-Time Position

$20 - $26 Hourly DOE