Careers within the Blackhorn Network

Blackhorn has an expansive network of innovative companies that are driving resource efficiency and decarbonization across energy, transportation & logistics, and built environment sectors. Explore the career opportunities below. If you'd like to stay connected on future opportunities not listed below, please reach out to our team (will@blackhornvc.com).
67
companies
2,588
Jobs

IT Project Manager

VEERUM

VEERUM

IT, Operations
Calgary, AB, Canada
Posted on Thursday, August 3, 2023
<p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">VEERUM is committed to the visualization, centralization, and optimization of asset data. Team members will be provided a SOLID work environment, including support, optimism, listening, innovation, and dedication. We are searching for a Project Manager to be a key member of the Client Success Team that promotes onboarding, retention, value growth, and loyalty to assigned clients.</span></p> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text"><span class="wixGuard wixui-rich-text__text">​</span></span></p> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">The day-to-day activities of the Information Technology Project Manager play a vital role in ensuring the smooth and successful onboarding of new clients. Your primary responsibility will be to manage and coordinate all aspects of the onboarding process, working closely with the client success team, sales team, and other relevant stakeholders. Your goal will be to establish strong relationships with clients, understand their needs, and facilitate their successful integration into our products, solutions, and services.</span></p> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text"><span class="wixGuard wixui-rich-text__text">​</span></span></p> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">The ideal candidate is highly organized, possesses excellent communication and project management skills, and is passionate about delivering exceptional client experiences. Experience in Agile Project Management is preferred.</span></p> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text"><span class="wixGuard wixui-rich-text__text">​</span></span></p> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">As our Information Technology Project Manager, your day-to-day responsibilities will be:</span></p> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Onboarding Process Management</span></p> <ul class="font_8 wixui-rich-text__text" style="color:rgb(0, 0, 0); font-size:18px;"> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Develop and implement a comprehensive onboarding process for new clients, ensuring clarity and efficiency from initial contact to successful integration. The onboarding process for each new client is approximately one to three months long</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Coordinate with cross-functional teams, including sales, product, and client success, to gather and organize all necessary resources and information required for a successful onboarding experience. Ensure key metrics are obtained such as user activation, adoption, cNPS, and value delivered</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Manage timelines, milestones, and deliverables, ensuring onboarding projects are completed within agreed-upon timelines</span></p> </li> </ul> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text"><span class="wixGuard wixui-rich-text__text">​</span>​</span></p> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Client Relationship Management</span></p> <ul class="font_8 wixui-rich-text__text" style="color:rgb(0, 0, 0); font-size:18px;"> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Serve as the primary point of contact for all clients during the onboarding process fostering strong relationships and acting as a trusted advisor. Work closely with Solutions Technical Team Leader and the Account Executives during the onboarding phase</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Conduct regular check-ins and provide proactive updates to clients, addressing any questions, concerns or issues that arise during the onboarding</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Collaborate with the Client Success Team to identify upsell and cross-sell opportunities, promoting the value of additional products or services</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Advocate for our client’s feedback into various VEERUM processes such as product management, marketing, sales, training, etc.</span></p> </li> </ul> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text"><span style="text-decoration:underline;" class="wixui-rich-text__text"><span class="wixGuard wixui-rich-text__text">​</span></span></span></p> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Training and Education</span></p> <ul class="font_8 wixui-rich-text__text" style="color:rgb(0, 0, 0); font-size:18px;"> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Coordinate the delivery of tailored training programs to clients, ensuring they have a thoughtful understanding of our products or services and how to effectively use them. Collaborate with VEERUM’s Client Experience and Training Leader</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Provide ongoing support and guidance to clients, assisting with troubleshooting, resolving technical issues, and optimizing their use of our offerings.</span></p> </li> </ul> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text"><span class="wixGuard wixui-rich-text__text">​</span>​</span></p> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Continuous Improvement</span></p> <ul class="font_8 wixui-rich-text__text" style="color:rgb(0, 0, 0); font-size:18px;"> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Collect feedback from clients on their onboarding experience, analyzing data and identifying areas for improvement. Utilize Agile methodologies to derive user experiences.</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Collaborate with internal teams to implement process enhancements, optimize onboarding workflows, and streamline the client onboarding journey</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Stay updated on industry trends and best practices related to client success and onboarding, sharing insights and recommendations with the team</span></p> </li> </ul> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text"><span class="wixGuard wixui-rich-text__text">​</span>​</span></p> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">What we're looking for on your resume:</span></p> <ul class="font_8 wixui-rich-text__text" style="color:rgb(0, 0, 0); font-size:18px;"> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Bachelor’s degree in computer science, project management, or related field (or equivalent experience)</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">At least 3+ years of experience in IT Agile project management, preferably in a client-facing or customer success role. Experience with IT/OT asset management business systems is a big plus</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">PMP or Agile PMP certification preferred</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Strong interpersonal and communication skills, with the ability to build rapport and effectively convey information to clients and internal teams</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Detail-oriented mindset, ensuring accuracy and completeness in all aspects of onboarding projects.</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Proficiency in using project management tools and customer relationship management (CRM) systems</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Demonstrated problem-solving abilities and a proactive approach to addressing client needs</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Knowledge of asset management in an industrial setting (Mining, Oil and Gas, Energy, etc.) and familiarity with relevant software or technology products</span></p> </li> </ul> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text"><span class="wixGuard wixui-rich-text__text">​</span>​</span></p> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Join our team as a Information Technology Project Manager and contribute to the success of our clients by ensuring a seamless onboarding experience. Apply your project management expertise and customer-centric mindset to drive client satisfaction and facilitate long-term partnerships.</span></p> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text"><span class="wixGuard wixui-rich-text__text">​</span></span></p> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">During the interview process, we will be looking for behaviours that demonstrate:</span></p> <ul class="font_8 wixui-rich-text__text" style="color:rgb(0, 0, 0); font-size:18px;"> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Influential communication skills: your ability to communicate across all levels of an organization and its clients</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Knowledge of current digital innovation industry trends</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Ability to think critically about business, product, and technical challenges</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Your commitment to curiosity and dedication to continual improvement of yourself and the team.</span></p> </li> </ul> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text"><span class="wixGuard wixui-rich-text__text">​</span>​</span></p> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">VEERUM offers:</span></p> <ul class="font_8 wixui-rich-text__text" style="color:rgb(0, 0, 0); font-size:18px;"> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">A team built on the foundation of trust</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">A competitive salary and bonus program</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Health and dental benefits</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Time off that supports work / life integration</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">Flexible remote work environment</span></p> </li> </ul> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text"><span class="wixGuard wixui-rich-text__text">​</span>​</span></p> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">To apply, please upload your cover letter and resume (in one document). While we appreciate all resumes, only those deemed qualified by the hiring manager will be contacted.</span></p> <p class="font_8 wixui-rich-text__text" style="font-size:18px;"><span style="color:#000000;" class="wixui-rich-text__text">At VEERUM, they represent a diverse workforce, and we are proud to provide equitable and inclusive opportunities that support belonging. We encourage all applications who are legally able to work in Canada or the USA to apply!</span></p>
VEERUM is an equal opportunity employer.